FAQ :: FAQ :: Hotel Engel Zofingen

Information about the hotel

 


Adapter 

Adapters are available at the reception, please bring them back to reception when you leave.


Allergy Pillow

Sign up for this at the reception.


Bathroom stool

If you need a bathroom stool, we will be happy to provide it for you. Sign up for this at the reception.


Breakfast

Monday to Friday 6:30 a.m. - 9:30 a.m

Saturday and Sunday 08:00 a.m. - 10:30 a.m.

Special breakfast times are published during events.

If you are leaving before breakfast, please let us know. We would be happy to give you a lunch bag to take with you.


Chemical cleaning your clothes

You want to have your clothes dry cleaned. Report to the reception and we will do it for you. (We cannot offer this service on weekends)


City map

You can get a city map at the reception. We like to help you.


Check-out

Monday to Friday 10 a.m. 

Saturday and Sunday 11 a.m. 


Chargers for your phone

We have different chargers at the reception. On request, we will be happy to provide you with oone for your stay. 


Change money

You can exchange euros, dollars and pounds for CHF at reception.


Copy

Sign up for this at the reception. 


Different pillow

If you would like a different pillow, report this to reception. We give you a variety to choose from.


Different Things for your baby 

Are you traveling with your baby? Report this to reception beforehand. We will put a Babybed in the room if you wish and provide a high chair for breakfast.


Daily linen change on request

Would you like a daily change of bed linen or bath towels? Simply put the information note for the change of linen from your room on your bed.


Dental set

You can get a dental set at the reception.


Drinks

There is a water dispenser on the 2nd floor and a coffee machine on the ground floor in the bar area, where you can help yourself free of charge. You will also be served at our hotel bar from Monday to Thursday from 4:00 p.m. to 8:00 p.m.


Deposit valuables

We are happy to store your valuables in our main safe at reception.


extra pillow

Please ask at the reception.


Fan

Please ask at the reception.


Fire

Our hotel is equipped with an up-to date fire control system which is regularly inspected. Escape by the stairways. Fire extinguishers are on every floor in the stairways. Please check the corresponding plan behind your room door.


Ironing board and Iron   

Please ask at the reception. 


Stamps

Please ask at the reception.


Laundry service

Please use the laundry bag (in the cupboard) and leave it in the room where it can be easily seen or bring your bag to the reception desk


means of payment

cash, Visa, Mastercard, American Express and Twint


Opening hours reception desk

Monday - Thursday : 06:15 a.m. - 20:30 p.m.

Friday : 06:15 a.m. - 20:00 p.m.

Saturday and Sunday: 07:00 a.m. - 12:00 p.m. (after that by phone)


Pets

Please register your pet before arrival. CHF 12.00 / night


Parking

On weekdays, from 8 pm to 8 am, on Saturday from 4 pm and Sunday the whole day free of charge.

 Parking tickets from 5 pm till 9 am (CHF 8.00) are available at the reception desk


Restaurant

There is no restaurant in our main building. You are welcome to visit our partner restaurant "Le cheval Blanc" in our subsidiary Hotel Amadeo.


Room cleaning

Weekdays until 2 pm

Weekend until 11 am.


sewing supplies

There are sewing supplies in your closet in the room, if you need anything else just let reception know.


sewing service

You need help sewing something? Sign in at reception. We will forward this to our team.


store luggage

Of course, you can leave your luggage with us at reception for a short or longer period of time.


Slippers

Please ask at the reception.


Shaver set

Please ask at the reception.


Shoe-shine machine

Located on the ground floor, in the hallway to the bar.


shoeshine utensils

There is a shoe cleaning glove in your closet. If you need more, please report this to the reception.


Special requests for breakfast

If you have an intolerance to something (gluten, lactose, etc.), report this to reception or before your arrival. We will provide you with an alternative. If you are vegan or vegetarian, let us know. We will organize alternatives for you.


Telefon

There are no phones in the rooms. If you want one, you can get one at reception. There are emergency telephones in the corridor, which are manned 24 hours a day.


Umbrella

Please ask at the reception.


Water kettles

Please ask at the reception.


Wake up service

Since there are no more phones in the room. We will wake you up with a knock on the room door. If you wish, you can get an alarm clock from us at reception.